Helpie FAQ
Helpie FAQ
- Do these pads contain polyester?
NO!!! They are certified 100% bamboo cotton (70% bamboo + 30% organic cotton)
Polyester can be found in all Bamboo Velvet/Velour pads, Bamboo Terry pads and Bamboo Charcoal pads.
Our pads are Bamboo Cotton and they are plastic free!
- Can these pads be tumble dried?
Line dry is best as tumble drying is liable to shrink the pads.
- How many layers do they have?
Only two layers to avoid excessive absorption of water or cleansing products.
- Can I wash black and white pads together?
Please wash them separately. This will help to avoid the grey colour on the white pads.
- Are they absorbent as a normal cotton pad?
Yes they are, but please wash them before the first use.
- How to use reusable bamboo cotton pads?
- Wash before the first use
- Dip into warm water and wipe away the makeup in a circular motion
- Repeat until your skin is clean and fresh
- Put the dirty pads into the laundry bag and then into the washing machine at 40oC (remember to tie the bag tightly) or wash them by hand
- To dry, you can either put them on a dry towel, a flat surface or hang them by using their tags
- If you want, you can iron them at low temperature
- How to sow pea seeds?
Fill a pot with compost, push seed down 1cm, press top down firmly. Water regularly and keep in a bright spot. These peas are good for growing all year round due to their hardiness.
- How to sow cress seeds?
Scatter in a small pot of compost, cover, water and keep in a bright place. Alternatively place onto moistened cotton wool or a paper towel.
- How to sow sunflowers seeds?
Fill a pot with compost, push seed down 1cm into soil and cover. Water and keep in a bright spot. For best results grow in Spring and Summer, we have had good results as late as August if looked after indoors in a sunny spot.
- How to sow wildflowers seeds?
Fill a pot with compost, sprinkle seeds and cover. Water and keep in a bright spot.
We have grown these all year round indoors, they can also be grown outdoors in spring, summer and early autumn.
- How to sow pea seeds?
Fill a pot with compost, push seed down 1cm, press top down firmly. Water regularly and keep in a bright spot. These peas are a good for growing all year round due to their hardiness.
- How to sow cress seeds?
Scatter in a small pot of compost, cover, water and keep in a bright place. Alternatively place onto moistened cotton wool or a paper towel.
- How to sow sunflowers seeds?
Fill a pot with compost disc, push seed down 1cm into soil and cover. Water and keep in a bright spot. For best results grow in Spring and Summer, we have had good results as late as August if looked after indoors in a sunny spot.
- How to sow wildflowers seeds?
Fill a pot with compost disc, sprinkle seeds and cover. Water and keep in a bright spot.
We have grown these all year round indoors, they can also be grown outdoors in spring, summer and early autumn. - How to use compost discs?
Place compost disc in a pot or saucer and add warm water. Let soak for a couple of minutes until fully expanded.
Simply pop the seed or seeds in the top and cover over. There is a small circle at the top so you know where to pop the seed.
- How to sow a plantable seed paper shape?
Just soak seed paper overnight, tear up, plant under a thin layer of soil, and water gently and regularly until seedlings sprout in 1-3 weeks!
- What kind of soil do wildflowers need?
Most wildflowers thrive in well drained soils. Wildflowers do not like too rich a compost – they prefer poor soil with few nutrients.
- Do wildflowers come back every year?
Some do, some don't. Plants of wildflower meadows are perennial, though, so will keep flowering year after year.
- How long does it take for wildflowers to grow from seed?
Wildflowers take between 14-21 days to germinate.
- What is the best time to sow wildflower seeds?
In the spring the ideal time is between mid March and the end of May. In the autumn the best time is from mid August through to mid October. All year round indoors.
- Are they absorbent as a normal cotton pad?
Yes they are, but please wash them before the first use.
- Can I wash black and white pads together?
Please wash them separately. We have supplied 2 laundry bags per box. One for white pads and one for black pads. This will help to avoid the grey colour on the white pads
- Do they have mascara or eyeliner stains after wash?
Not at all. Please use especially designed black pads to prevent mascara, eyeliner & lipstick stains.
- How many layers do they have?
Only two layers to avoid excessive absorption of water or cleansing products.
- Can these pads be tumble dried?
Line dry is best as tumble drying is liable to shrink the pads.
- How to use them?
- Wash before the first use
- Dip into warm water and wipe away the makeup in a circular motion
- Repeat until your skin is clean and fresh
- Put the dirty pads into the laundry bag and then in the washing machine for 40oC (remember to tie the bag tightly) or wash them by hand
- To dry you can put them on a dry towel or on a flat surface or hang them by using their tags
- If you want you can iron them at low temperature
- Are you taking the panda’s food?
We choose bamboo the pandas don’t eat. The species of bamboo we use is called ‘Moso’ Bamboo and the pandas don’t eat this type, they eat ‘arrow’ bamboo, so you can be safe in the knowledge that we don't take any food from the pandas, we love them!
- How is sustainable to use bamboo?
Bamboo is going to be famous soon, watch this space! It really is a wonderful natural material. It can grow up to 1 metre a day, it helps with global warming, and our Moso species outperforms all other bamboos in CO2 absorption and oxygen production. Bamboo is organic and wild and watered by the rain. Our bamboo is controlled by the villagers who practise careful harvest of mature stems for our bamboo storage jars.
- Is your bamboo storage jar 100% biodegradable?
Our bamboo jar is fully biodegradable and will safely return to the earth. Although the bamboo we use looks so nice, we always upcycle where we can. Get creative!
- Do these pads contain polyester?
NO!!! They are certified 100% bamboo cotton (70% bamboo + 30% organic cotton)
Polyester can be found in all Bamboo Velvet/Velour pads, Bamboo Terry pads and Bamboo Charcoal pads.
Our pads are Bamboo Cotton and they are plastic free!
- Is your packaging made from recycled materials?
Yes, our paper packaging is made from recovered paper pulp which would have otherwise been thrown away. It is processed into unbleached ‘craft’ paper. Due to its recycled nature, this paper will vary slightly in its shade depending on the batch.
- Can I buy wholesale?
Yes, no worries please contact [email protected] to discuss setting up your wholesale account.
- Do you sell to retail outlets?
Yes of course, we want to change the world remember! We absolutely relish working with new retail partners just drop us an email at [email protected]
- My order arrived damaged. What should I do?
We are very sorry to hear that. We did not intentionally send you damaged product. Unfortunately, it does happen sometimes that you may receive a damaged item. In that case, please just send us an email to [email protected] and we'll take care of that.
- What's the return policy?
You may return your product within 30 days of receipt for a refund (no questions asked), minus the shipping costs. All products must be returned in original resealable condition. It can not be used and must contain original packing box. Once we receive your return, we will process a refund for the cost of the product and inform you via email.
- What payment methods do you accept?
We accept Visa, Mastercard, American Express and Paypal payments. All transactions are 100% secure.
- How long does the shipping take?
UK: 2-3 working days
EU: 5-7 working days
Overseas: 7-10 working days
- How soon after I place my order will it be shipped?
Items ordered before 12 noon will be shipped on the same day, anything ordered after will be shipped the following day apart from Friday when the item(s) will be shipped the following Monday.
We ship all items via Royal Mail.